fixbet Privacy Policy
Our fixbet platform is designed to work on mobile devices (Android and iOS browsers), desktop web browsers, and native app access. When you access fixbet via your phone or computer—whether you register, deposit via DANA or e-wallet, place slot game stakes, or check your account history—you send us personal data. This page describes what we collect when you use fixbet and how we keep that data protected. We take your privacy seriously and store all account information with encryption and access controls.
We operate fixbet across Indonesia, serving users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other cities where gaming services are legally permitted. Our data policies comply with applicable local regulations. We do not sell your personal information to third parties. We share data only with our payment processors (to settle your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking transactions), fraud-detection vendors (to prevent money laundering and underage access), and legal authorities when required by law.
We respect your right to know what we collect, how long we keep it, and how you can request deletion or correction. You may contact our support team anytime during business hours to ask about your personal data or exercise your privacy rights. This policy explains your choices and our commitments in plain language, not legal jargon.
What We Collect When You Use fixbet
When you register on fixbet, we collect your email address, phone number, full name, date of birth, and home address. You verify your email and phone by entering codes we send you. We then ask for a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within three months) for Know Your Customer verification. We store these documents securely and delete image copies after verification; we retain only the verification result in your account record.
When you deposit on fixbet, we collect transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the timestamp, and the settlement status. When you play, we record your game history: which games you access, your stakes, results, and payouts. We track your login activity, IP address, and device type to detect fraud and unauthorized access. We do not record your password; we hash it cryptographically so that even we cannot read it.
How We Use Your Data
We use your personal data to deliver fixbet services: create and maintain your account, process deposits and withdrawals, settle bets and game outcomes, and respond to support requests. We use your email and phone number to send account notifications (verification codes, password resets, withdrawal confirmations). During Indonesian holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), we may send limited updates about service status or important account alerts.
We analyze game history and transaction data to detect fraud, money laundering, and underage access—we do not use this analysis for marketing or advertising. We use payment information only to settle your transactions with our payment partners. We do not store full credit-card numbers; we store only tokenized references that payment processors can read to execute transfers.
Third-Party Data Processors
Our fixbet platform uses third-party services to run smoothly. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processor, and bank transfer networks) receive only the data necessary to process your deposits and withdrawals. Our fraud-detection vendor receives your IP address, device details, and transaction patterns to flag suspicious activity. Our email and SMS provider sends verification codes and account notifications on our behalf. Our web hosting provider stores our servers (which may sit outside your jurisdiction) and encrypts data in transit and at rest.
We do not permit third-party processors to use your data for their own marketing or analytics. Our contracts with all processors include data-protection obligations. If we change processors, we notify you of material changes to our privacy practices.
Your rights on fixbet
- Request a copy of all personal data we hold about you
- Correct inaccurate or incomplete information in your account
- Request deletion of your data after your account is closed (subject to legal retention requirements)
- Object to certain uses of your data (e.g., fraud-detection analysis)
- Withdraw consent for marketing communications anytime
- Contact our support team if you believe your data has been misused
Cookies and Tracking
Our fixbet platform uses session cookies to keep you logged in while you browse and play. We use analytics cookies (via third-party vendors) to understand how users navigate fixbet, which games are accessed most, and where people encounter errors—this helps us improve our service. We do not use cookies to track your activity across other websites. You can disable cookies in your browser settings, but this may limit fixbet functionality.
Data Retention and Security
We keep your personal data while your account is active and for seven years after closure (to comply with anti-money-laundering and tax requirements). Game history and transaction records are retained for dispute resolution and regulatory audit. We protect all data with encryption, access controls, and regular security audits. We encrypt data in transit (between your device and our servers) using TLS. We encrypt data at rest (on our servers) using AES-256. We do not share encryption keys with third parties.
Your Contact and Privacy Rights
To request a copy of your data, report a privacy concern, or exercise your rights, contact our support team via live chat (during business hours, Monday–Friday, 9am–6pm), email, or phone. We respond to privacy requests within 14 days. If we decline your request, we explain our reason. If you are unhappy with our response, you may escalate to your local data-protection authority.
Updates to This Privacy Policy
We update our privacy practices periodically as our service evolves or regulations change. When we make material changes to how we collect or use your data, we notify you via email at least 14 days in advance. Your continued use of fixbet after the effective date means you accept the updated policy. If you do not agree with a change, you may close your account and request withdrawal of your balance before the change takes effect.
This privacy policy works alongside our terms and conditions and KYC verification guideIf there is a conflict between this policy and another document, this privacy policy takes precedence for data-protection matters. We are committed to transparency: fixbet's privacy practices are designed to protect your information while letting us deliver a secure, fraud-resistant gaming platform where services are available only where local law permits.