fixbet Casino & Sportsbook Terms

We at fixbet operate this platform as an online gaming and sportsbook service. These terms set out what we do, what we expect from you, and how we settle disputes. When you create an account and use fixbet—whether you place football bets on Liga 1 or Piala AFF, play slot games like Aviator or Sweet Bonanza, join live-dealer tables, or predict Angka Main numbers—you agree to these terms. We keep our copy straightforward so you understand our commitments and responsibilities before you fund your account.

fixbet is available only where local law permits. We serve users across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Our support team works during business hours to help with account setup, payment questions, and dispute resolution. These terms apply to all users of fixbet; they supersede any prior agreements between you and us.

We update our terms periodically to reflect changes in our service, regulatory requirements, or operational practice. When we make material changes, we notify you via email at least 14 days before the new terms take effect. Your continued use of fixbet after the effective date means you accept the updated terms. If you do not agree with a change, you may close your account and request withdrawal of your balance.

Account Opening and Identity Verification

To open an account on fixbet, you must be of legal age in your jurisdiction and not excluded from online gaming services by local law. We ask for your email, phone number, and password during registration. After email verification, we send an SMS confirmation code to confirm your mobile number. You then upload Know Your Customer documents: a government-issued ID and proof of address dated within three months. Our team reviews these documents during business hours, Monday–Friday, 9am–6pm, and approval typically takes 2–4 hours.

We use your verified identity to prevent fraud, money laundering, and underage access. We may ask for additional documents if your initial submission is unclear. Once we approve your account, you can deposit and begin playing immediately. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your account, contact us immediately via the live chat widget or support email.

Deposits, Withdrawals, and Account Balance

We accept deposits through ten payment methods. Mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment) settle within subject to verification; e-wallet within 1–2 hours; bank transfers (mobile banking, local payment, online payment, e-wallet) within 1–3 hours depending on the receiving bank. Each payment method has minimum and maximum account preferences, shown at checkout. We do not charge deposit fees; your bank or e-wallet may charge their own fees, which are displayed before confirmation.

Your account balance consolidates all activity on fixbet—slots, live casino, sportsbook, and Angka Main predictions use the same wallet. You may withdraw your balance anytime by selecting a registered payment method, entering the withdrawal amount, and confirming. Withdrawals settle according to your method's standard timing. We process withdrawals only to accounts registered under your name; we do not permit third-party transfers. If a withdrawal fails or is delayed, our payment support team investigates and either resends funds or reverses the charge within 24 hours.

Gameplay Rules and Settlement

Our games are structured as follows: sportsbook bets (football, esports) settle once match results are official; slot games pay out according to the spin results in real time; live-dealer games settle immediately after the hand or round concludes; Angka Main predictions settle when the draw executes and the result is published. All odds and payout multipliers are transparent before you place a bet or stake. We do not offer refunds on lost bets or unsuccessful spins. If we discover a technical error affecting a particular game round or match (for example, a server crash causing incorrect odds display), we will investigate and compensate affected players according to the evidence.

Bonuses, Promotions, and Playthough Terms

We occasionally offer bonuses, free spins, or promotional credits to existing players. Any bonus promotion comes with specific terms, including minimum playthrough requirements or game restrictions, which we publish in the promotion details. Bonuses expire if not used within the stated timeframe. We reserve the right to forfeit unclaimed bonuses or reverse bonuses obtained through fraud or system exploit. Bonus terms are separate from these general terms and take precedence in case of conflict.

Dispute Resolution and Complaints

If you have a complaint about a game outcome, bet settlement, or account issue, contact our support team via live chat, email, or phone during business hours. We acknowledge complaints within 24 hours and provide a resolution or explanation within 48 hours. Our investigation may include reviewing game logs, match data, and transaction records. If we find evidence of error on our part, we correct your balance accordingly. If we determine your complaint is unfounded, we explain our reasoning and provide documentation supporting our decision.

Prohibited Activities and Account Suspension

We reserve the right to suspend or close your account if we detect prohibited activity, including but not limited to: fraud, money laundering, use of multiple accounts to circumvent limits, bonus abuse, or gameplay that violates fair-play principles (for example, use of automated scripts or collusion with other players on live tables). If we suspend your account, we notify you of the reason and provide an opportunity to respond. Upon account closure, we pay out any remaining balance to your registered payment method within 5 business days, minus any chargebacks or disputed transactions still under investigation.

Data Protection and Privacy

We collect and store your personal data (name, email, phone, address, payment information, game history) to provide our service, verify your identity, comply with anti-money-laundering law, and improve our platform. Your data is protected by encryption and access controls. We do not sell your data to third parties. We share data with payment partners, fraud-detection vendors, and regulatory authorities only when required by law. For details, see our privacy policy

Jurisdiction and Changes to Terms

Our service is available only in jurisdictions where online gaming is legally permitted. By using fixbet, you represent that you are in a supported jurisdiction and that your use complies with local law. These terms are governed by the laws of the jurisdiction in which fixbet operates. We may update these terms at any time; material changes are notified 14 days in advance. Your use of fixbet after the effective date of updated terms constitutes acceptance. If you have questions about our terms, contact us via support email or live chat during business hours.